Q and A: Is it normal for SEO/SEM firms to disclose their process to clients?

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Jun 08

Q and A: Is it normal for SEO/SEM firms to disclose their process to clients?

Tag: Q and A, education & training, sem, seo — Kalena Jordan @ 3:12 pm

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Dear Kalena…

Is it unusual for a SEO/SEM firm to NOT disclose to their clients what their process for SEO/SEM is? Isn’t it the client’s right to know exactly what is being done on their behalf??

Thanks,
Susan

Dear Susan

I certainly advocate education between SEO and client, but I do know of many SEO operators that prefer not to reveal their process. By the same token, some clients will be very interested in learning what is being done to their site, while others will have no interest at all.

I particularly hate it when SEO/SEM operators claim that what they are doing is “proprietry” or “secret” – really there is no secret sauce for SEO – just acquired knowledge, experience, trial and error!

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2 Responses to “Q and A: Is it normal for SEO/SEM firms to disclose their process to clients?”

Chris Estes says:
June 10th, 2008 at 8:51 am

I got a whole bottle of SEO Sauce! If they aren’t revealing their recipe then they are probably doing something they shouldn’t be, like adding a cancerous lead. Or, they aren’t doing anything at all.

I don’t trust someone that want share or at least pass the sauce.
Pay Per Click Journal says:
June 11th, 2008 at 8:25 am

Yes, several SEOs feel like if they show clients how to do it they will lose business. Silly people – it is definitely an acquired skill and although it can be learned, it takes too much time and effort for most clients to even want to learn it…so to claim its secret knowledge is useless.