Ask Kalena

Hi Kalena,

I love your blog… you have a lot of useful internet marketing content. I was wondering if you could do a blog post about the situation I’m currently having.

My site, [URL Provided], was recently penalized in Google. I got one of those -50 penalties where I go down to page 5 or 6 for all of my search terms (including site name). It has been like this for nearly 2 months… since September 24, 2010. I used to be ranking #1 for the term ‘auto insurance quotes’ and also on page one for ‘auto insurance’.

Now, they say that incoming links cannot hurt your site, but that is the only explanation I can think of for my situation. There are a lot of blog comments pointing to my URL. Most of these comments, as well as many of the links pointing to my site, are links that I personally never created. I have never purchased links nor have done any automated link building… The domain is 11 years old and I have devoted the past few years of my life to it.

James.

Hi James,

A sudden drop in search rankings is one of the worst nightmares for most website owners, and can be a very scary thing – particularly if your site relies heavily on organic rankings for traffic and sales.

I’ve had a look at your rankings, and can confirm that it looks very much like a ranking penalty has been applied by Google (although your rankings seem fine under Bing). Your site appears in position 47 on google.com for a query of your business name, with many other sites that simply mention your name outranking you.

Unfortunately it’s not possible within the scope of this Q and A to undertake a detailed analysis of your specific circumstances. However, I’ve outlined below some of the general steps that should be taken, and suggest that you contact a professional SEO for further advice.

It is unlikely that dodgy backlinks, or even duplicate content would result in a ranking penalty – the problem is much more likely to be caused by something on your site.

Identifying a Ranking Penalty

If you are monitoring your sites rankings, you should notice a ranking penalty very quickly, as you will see a sudden and dramatic drop in your rankings for all keywords and pages,  If you arte not checking rankings reguilarly, you may not realise there is a problem until you notice significant drop offs in traffic (via analytics) – or, worst case scenario, in your sales or enquiries.

Identifying the Problem

If you are using Google webmaster tools (and you should be), Google will often (but not always) notify you when a penalty is applied – and will also usually indicate what the problem is.  You should also very closely review Googles Webmaster Guidelines and check if there is anything on your site that may contravene Googles “rules”.

A ranking penalty may not necessarily be applied as a result of a recent change on your site.  The problem may have existed for some time, but have been triggered by a new crawl, a change in the ranking algorithm, or could also be caused by a combination of relatively minor problems with your site, which , taken in total, reach a trigger threshold.

Fixing the Problem

Once you identified the problem/s it is important to fix the issue completely as soon as possible.  It’s also a good idea to also fix any other “iffy” or questionable practices, as your site is likely to be submitted to closer scrutiny than normal before the penalty can be lifted.

Submitting a Reinclusion Request

Once you are satisfied that the problem with your site has been completely resolved, you need to submit a reinclusion request. Google calls these a “request for reconsideration”, and provide some good tips for how to go about doing this (along with a video from the Google Search Quality team) on their Requesting reconsideration of your site help page.

In your reinclusion request you need to be very clear about what action you have taken to resolve the issue and ensure that it will noit happen again.

Once a reinclusion request has been submitted, the Google search quality team will undertake a manual review of your site, and (as long as the site does now conform to their guidelines), will, probably reinstate your rankings.  Be aware though that this review process can take days or weeks.

If you’d like to find out more about the Ranking Penalty and Reinclusion Request, I blogged about it a couple of years ago, and the process is still pretty much the same  – “My Google Rankings have dropped and I think I’ve been penalised – What can I do?”

Andy Henderson
WebConsulting SEO (Australia)

A visit to Google this morning reveals a new Google Doodle – a tribute to John Lennon on what would have been his 70th birthday.

But today’s Doodle, (Google’s nickname for their holiday logos), includes a little extra surprise. When you click on the Doodle itself, a short audio clip from Lennon’s haunting ballad Imagine plays, accompanied by an animation sequence inspired by the music.

The Doodle itself incorporates the famous self-portrait hand drawn by Lennon from the ‘Bag One Portfolio’, an artistic chronicle of his wedding ceremony to Yoko Ono, their honeymoon and their plea for world peace.

After the animation clip plays, the Doodle morphs into a drawn style and then you are naturally redirected to search results for “John Lennon”.

A fitting tribute and much more inspiring than some of the more recent Doodles being churned out from Mountain View.

Nicely done Google.

Remember when Google promised us they were getting close to being able to provide search results in real-time? Well this week they’ve cracked it.

In an official blog post, Google announced real-time search results are now available. But instead of being integrated into regular search results pages, real-time search has been given it’s own home – a dedicated page for people to conduct searches in real-time.

You can also access Realtime Search by clicking the “Updates” link in the left-hand panel of normal search results. The results appear as a constantly refreshing stream. Your Google Alerts also work with Realtime Search so you can be sent updates for your target searches within minutes of them appearing in Realtime Search.

We’ve been able to see some real-time results in SERPs already, with social search results containing recent Twitter posts and Facebook status updates, however being able to isolate real-time search results from regular organic search results is extremely useful, especially if you are looking for information relating to an event in a specific location or a developing news story.

A couple of handy new features allow you to refine Realtime search results by pinpointing results by location or time and you can even see entire conversations to get context about any topic.

For example, the political situation in Australia is currently in turmoil as the country faces a hung parliament as a result of an election draw. Political developments are in flux and it’s difficult to keep up to date. If I conduct a search for “Australian election” using real-time search, I can see tweets from as recently as 1 minute ago and news stories posted within the last hour.

Realtime Search and updates in Google Alerts are available globally in 40 languages, and the geographic refinements and conversations views are available in English, Japanese, Russian and Spanish. To learn more, visit the Google Realtime Search info page.

Yesterday Google announced a new suite of Google Apps designed specifically for US Government agencies.

Google Apps for Government is the first suite of cloud computing applications to receive Federal Information Security Management Act (FISMA) certification and accreditation from the U.S. government.

In case you’re unfamiliar with the term, Cloud Computing is another name for Internet-based computing, whereby shared resources, software and information are provided to computers and other devices on-demand, like electricity. Services and storage are provided over the Internet or *cloud*.

Google Apps for Government includes the same tools as Google Apps Standard Edition, but with a couple of additional security features to meet the needs of the public sector.

Here’s the full list of applications included:

• Gmail (segregated from public Apps data)
• Calendar (segregated from public Apps data)
• Google Docs
• Google Sites
• Secure Video
• Secure Data Storage

The National Institute for Science and Technology has dubbed Google Apps for Government a *community cloud*. In the official blog post, Kripa Krishnan, Technical Program Manager for Google Apps for Government describes the unique advantages of the suite of tools and why it should encourage more Government agencies to migrate to cloud computing:

“Google’s cloud offers higher reliability, best-in-class disaster recovery and access to a steady stream of innovation – all of which can provide substantial improvements over existing systems in addition to significant cost savings. And with no hardware or software to install and maintain, Google Apps for Government allows agencies to redeploy resources to technology projects core to their mission of serving the public. This new edition should give governments an even stronger case for making the move to the cloud.”

The suite is available now to any federal, state or local government in the United States for USD 50 per user, per year.

Dear Kalena…

Any idea about this: When i select USA as a country in Google keyword tool and I search for ‘link building’ as a keyword… after data get displayed, from show and hide option i have selected show ‘local search Volume’.

When I scroll down a bit more, I see this: for key ‘affordable link building’ there is ‘Not enough data’ under local searches, but I can see ’260′ monthly searches under global searches. What does it mean?

Does it mean – that keyword is no one searching from USA (as I selected my local country USA) but globally it’s being searched by some small portion of people around the globe but not from USA, because it is showing ‘not enough data under ‘local search volume’?

If that is a case, than it means I shouldn’t target those keywords for USA which are showing ‘Not enough data’ under local search volume, because there is no one searching that keywords and I will waste my time isn’t it?

What is your opinion on this? Thanks in advance!

Arshad

Hi Arshad,

The Local Monthly Searches column in the Google Keyword Tool provides an approximation of the number of monthly searches for a particular keyword, averaged over the last 12 months, for the “locality” specified. The “Not enough data” message (which in the current version of the tool shows up as a “-”) does not necessarily mean that the search volumes are too low to report, it indicates that (for whatever reason) there is insufficient data to calculate an average. This may mean that there are low search volumes for your selected area – but could also mean that for some reason the data over the last 12 months is incomplete.

Any decision you might make on whether or not to target a particular keyword phrase within a particular region, should not be based solely on search volumes. If a keyword phrase is highly relevant, and/or if it has a high conversion rate, you don’t necessarily need high traffic volume for it to be a worthwhile phrase.

Keyword Tools provide an approximation of historical search volumes, but it is often the relative volumes between keyword phrases which is more important than the actual volumes themselves.

Your question does highlight though that whatever tools you use, it is VERY important to understand the source of the data, and what rules have been applied in gathering and collating it. Without an understanding of this, any analysis you do, or any interpretations you make from the data may be invalid.

Andy Henderson
WebConsulting (Brisbane)