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Oooh you're back! Lookin good. Have you lost weight? Yes, that was a compliment designed to butter you up for my next question. Subscribed to my feed yet? :-)

Ok, so I know this study is a few years old now, but for some reason, I’m seeing it for the first time this week and the graphic is a powerful one that I wanted to share.

A few years back, Cornell University ran an eye tracking study using undergraduate students to determine how people interact with Google SERPs. They instructed the students to perform searches in Google for 400 different queries, covering a diverse range of topics including movies, travel, music, politics, local and trivia.

Here’s the meat:

The study concluded that eye fixation on the first two listings took up half of the user’s attention span. After the second listing, the eye fixation dropped sharply. Search results 6 to 10 received roughly equal attention.

In terms of click through, nearly 80% of web searchers clicked on the top 3 search results, with  the top 5 spots receiving 88% of traffic. Most fascinating was that the difference in the number of clicks between position #1 and position #2 was over four times!

While the advent of Google personalized search, real time search and social search since the study has likely impacted these results somewhat, it still proves the power of holding a Top 5 position on Google, particularly a #1 if you can swing it.

Having recently attained a #1 position for a highly competitive search term where I’ve sat at position #2 for many months, I can personally vouch for the turbo boost impact of the top slot.

What about you? Have you noticed any trends that would verify the results of this study even today? Please share your observations in the comments.

We’ve all been expecting it, but today was the day Google decided to roll out their answer to Twitter: Google Buzz.

I haven’t had much of a play with it yet, but the fact that it’s integrated with Gmail will probably make it very popular, very quickly.

From the official Google Blog post:

“Google Buzz is a new way to start conversations about the things you find interesting. It’s built right into Gmail, so you don’t have to peck out an entirely new set of friends from scratch – it just works. If you think about it, there’s always been a big social network underlying Gmail. Buzz brings this network to the surface by automatically setting you up to follow the people you email and chat with the most.

We focused on building an easy-to-use sharing experience that richly integrates photos, videos and links, and makes it easy to share publicly or privately (so you don’t have to use different tools to share with different audiences). Plus, Buzz integrates tightly with your existing Gmail inbox, so you’re sure to see the stuff that matters most as it happens in real time.”

I plan to write a detailed article about Google Buzz, but here’s a quick run down of the main features:

• Runs within Gmail
• Embeds images
• Embeds inline video
• Emails status updates
• Automatically works on mobiles without 3rd party applications
• Connects to Picasa, Flickr & Twitter
• No 140 character limit

It’s interesting that it integrates with Twitter. That suggests a deal has been done behind closed doors to ensure both products don’t compete head to head, but Twitter may still lose some audience now that Gmail offers both chat and a link sharing tool.

In some ways, it’s more like Stumble Upon in that it’s a more powerful tool for sharing links, videos and images than Twitter is. But because it operates within Gmail, I’m concerned that much of the conversation will be lost between email threads. We’ll have to wait and see.

I for one won’t be abandoning Twitter in a hurry.

Refusing to sit still long enough for anyone to catch up, Google has rolled out another Labs experiment to the public. Google Social Search Beta launched last October, hard on the heels of Personalized Search. But this week, Google graduated Social Search out of Labs and into the public sphere.

What Is Google Social Search?

As we become increasingly connected online, we start to build around ourselves a community of people that we have regular contact with and websites where we spend much of our time. This is called our social network. Now Google has worked out a way to measure and leverage these individual social networks so they influence the search results we see. Those results therefore become more relevant to us and more influential over time.

Google determines your social network based on the connections found in your public Google profile. Connections are classed as either direct connections or secondary connections. Your Gmail chat buddies and contacts are direct connections, as are connections from links listed in your Google profile (e.g. people you follow on Twitter, LinkedIn or FriendFeed). Secondary connections are those publicly associated with your direct connections (e.g. the people that your friends follow on Twitter).

To see your social profile on Google, login to your Google account and visit the social dashboard. The first time you do this, Google will collect all the social data it has stored about you, based on your Google Profile and public content, and build what they call your *social circle*.

After Google builds your social circle, whenever Google’s algorithm determines that your search experience will be improved, it annotates regular web index data with social data customized from your social circle and adds this information to the bottom of your search results.

You MUST be signed in to Google to see this. If you’re not happy with the results, say from Twitter, you can delete your Twitter account from your Google profile to prevent published info from your Twitter connections being added to your social circle.

You can also add or block Google contacts so you don’t see information from them in your social circle. In the reverse, you can choose what content you want to make public, based on your published Google profile.

How Does Social Search Work?

Google Social Search has been in experimental mode since October, but this week it’s been rolled out to full public Beta, meaning you should now see social content in your search results on Google.com. Google hasn’t rolled Social Search out to their regional sites at this stage, but this is expected soon.

To see social search results in action, login to your Google account, then run a search. You’ll see the heading *Results from people in your social circle* towards the bottom of the search results page. For example, if I run a search for *music blogs* on Google.com, I get the following social circle suggestions:

Because Matt Burgess and Tim Burrowes are in my social circle and have blogged about music, I see their content at the top of my social circle results.

If you want to see more social results, click on the *Show Options* link at the top left of the page and click on the *Social* link in the side menu under *All Results*. This will bring up search results sourced entirely from your social network. You’ll also see a list of your friends and connections under the menu heading *All People*. You can click on a particular name in the list to bring up more results from their public content.

Next to your social circle results are two links that are new additions to the service added to coincide with the public rollout: my social circle and my social content (pictured). These take you to your social circle dashboard that I linked to earlier.

The *my social circle* tab displays your extended network of online contacts, as well as the pathways that connect you. Clicking on the *my social content* tab brings up your public social media profiles, taken from your Google profile, that might appear in other people’s social results (pictured).

Apart from this social dashboard, the other major difference between the original Social Search experiment and the new public rollout is the addition of Google Images into the mix. If anyone in your social circle has shared images on Flickr or Picasa and Google determines they are relevant to your search query, you may see these in your search results as well.

Judging by my social search experiments to date, I believe Google has been collating social results for some time. A key observation is that relevance seems to win over freshness in the social influenced search results – some of the top results in my social circle were from 2008.

How Do You Take Advantage of Social Search?

1. If you haven’t already done so, create a Gmail account and create and flesh out your Google Profile immediately.
2. Join more social sites if you want your content to appear in the SERPs of your direct and secondary social circle networks, particularly the primary ones Twitter, Flickr and FriendFeed.
3. Optimize your social media content (tweets, FB and LinkedIn status updates, blog feeds, etc) for target keywords to ensure your social content is shown in a wider number of social circle SERPs.
4. Gmail and Chat contacts get top billing in your social circle so choose your Gmail buddies wisely or remove them from your profile altogether.
5. Consider the type of social content that is popular and most often shared within your networks. Concentrate on building similar content in your public social media profiles to ensure it gets syndicated via your social circle.
6. If Universal Search wasn’t enough of a punch in the gut to convince you to optimize your multimedia content, consider Social Search to be that punch placed a little lower. Your shared photos just became another content channel.
7. Become more picky about who you follow and what social feeds you subscribe to. They have just become influencers in your every day search results.

What if I Don’t Like It?

If your particular social circle seems a little lightweight or top heavy, you can control what results you do and don’t see under your social search results. You can choose to either remove a social network from your Google profile (such as Twitter or Facebook), or remove a specific contact from your network.

You can ignore the social results at the bottom of the page when signed in, or if you don’t wish to see any social search results at all, simply conduct your searches while signed out of your Google account.

It’s important to note that Google doesn’t make your social circle public e.g. publish your list of chat buddies. It simply adds your buddies’ public information to YOUR social circle.

What Does it All Mean?

What this really means is that standard SERPs are a thing of the past. Over the last couple of years, we’ve come to expect that a search for *blue widgets* will pull up completely different results for someone in London and someone in New York. But with Google having rolled out personalized search, real time search and now social search, you and your flatmate could be sharing an Internet connection in the same room and be served very different SERPs for identical search queries.

As for how this impacts online marketing? For starters, if you’ve been hoping social media will just go away, it’s time to wake up and smell the pancakes. Not only is online social networking not going anywhere, it is thriving and changing how we search. It is now in your interest to expand your social network and create a presence on as many social sites as you can.

More importantly, your clients will be looking to you to help them understand how to use social search to their advantage. Embrace the opportunity and get socializing.

Everyone needs to shorten a URL sometimes.

Whether it’s to prevent long URLs wrapping in emails, to hide affiliate links or to make links look neater in newsletters or on web pages, a URL shortening service comes in handy. These are simply tools that take long URLs and reduce them into fewer characters to make a link that is easier to share.

First into the market was TinyURL, a service that we didn’t even know we needed until it suddenly became vital. With tweets set at 140 characters, use of TinyURL went into overdrive as Twitter became more and more popular.

But after a while, TinyURLs weren’t tiny anymore and we started looking elsewhere. A couple of small players hit the market and then an outfit called Bit.ly started offering link shortening with built in click through stats and that was enough for most of us to ditched the competition.

Bit.ly became king of the URL shorteners in May 2009 when Twitter announced they were formally abandoning TinyURL to make Bit.ly their preferred shortening service. This wasn’t much of a surprise, given both Twitter and Bit.ly shared common startup investment partners. But the move meant that links from alternative URL trimmers started throwing errors if used in tweets.

Now Google has jumped into the URL shortening pool, with the launch last month of Goo.gl . At this stage, Goo.gl is only available for use within Google Toolbar and Feedburner, but it’s expected to rollout for general use eventually, complete with full link tracking.

As TechCrunch points out in their post about the service, it’s the link data that will win the war between the URL shorteners. But I have a feeling that if and when Goo.gl rolls out as a stand alone service, Twitter will need to rethink their relationship with Bit.ly.

No doubt you’ve heard by now of the devastating 7.0 magnitude earthquake that struck Haiti this week.

If you’ve visited Google.com since then you’ll see they’ve given up some home page real estate to highlight the tragic event. The home page now features the following sentence:

“Information, resources, and ways you can help survivors of the Haiti earthquake.”

The sentence links to an information page about how the public can help disaster relief in Haiti, complete with donate buttons for UNICEF and CARE, processed by Google checkout.

As well as using their popularity to spread the word, Google has announced they will be donating $1 million to the relief fund.

Not to be outdone, Yahoo and Bing also feature Haiti on their home pages. Yahoo highlights an article about texting to support Haiti as their lead story and also includes a small link for donation options. Bing features two small links labeled “How you can help Haiti” and “Get the latest earthquake news” below the fold, at the very bottom of the page.

If you want to donate to Haiti disaster relief, you can visit the Google link above or contact one of the many charitable organizations in the region directly.