Since taking our course, Steve had managed to land a job as Director of Online Advertising for a famous plastic surgeon in Los Angeles. He had already used what he learned about SEO and PPC to increase traffic to the surgeon’s site by more than 40 percent. But he had run into a bit of a roadblock, which is why he contacted me.
Here’s part of Steve’s email:
“Although my client’s Internet inquiries have increased dramatically since last May when I started, we have apparently reached the wrong audience. Every inquiring patient bellyaches over the prices and tries to talk him down. Yet my client is a master surgeon with over 30 years experience, an instructor of cosmetic plastic surgery at two universities and has penned three books. I know how to find a more well-heeled audience in the world of print but how is it done on the Internet? What can I do differently with SEO, blogging and social media to find a more qualified group of patients for my client?”
In answering Steve’s email, I realized that there are probably many webmasters and online marketers in a similar situation : just how DO you attract the most appropriate target audience to your web site? Maybe you’ve got traffic generation covered, but how do you make sure the traffic you are receiving has the best potential to convert into sales/sign-ups?
Here’s the advice I gave Steve:
Record how customers found your client’s site. Was it word of mouth or via the web site? Did they come from a search engine? What keywords did they type in? Make sure there is a *how did you find us?* option for every email, phone or walk-in inquiry. Closely track your client’s site analytics to see where the bulk of the traffic is coming from. Once you have a more solid understanding of your current customers, you are ready for the next step.
Perform detailed keyword research so you know what keywords and phrases your particular target market is searching for in search engines. Start by looking at the keywords providing the most traffic to the site. It’s easy to assume that because your client offers “plastic surgery”, your customers type “plastic surgery” into Google to find your products, right? But the truth is, you don’t actually know what your client’s customers are searching for unless you research it. They might be typing in “facelifts” or “nose jobs” or “rhinoplasty”. One of the biggest mistakes online businesses make with search engine marketing is targeting the wrong keywords.
Next up, create a seed list of keywords. Basically, this is a brain dump of all the keywords and phrases you think your client’s preferred potential customers might type into a search engine to find the products and services he offers. You need to get inside the heads of your potential visitors/customers. Put yourself in their shoes for a minute and think what would YOU type in to a search engine if you wanted to find a site like yours? Start with the keywords you know existing customers and site visitors have used. Then pass that list around the office, to your client, to your friends and get everyone to add the keywords *they* would use to find those same products and services. Keep going until you’ve got at least 50 keywords/phrases. That’s your search term seed list.
Now take that list and enter it into an online keyword research tool such as Keyword Discovery, Raven Tools or even the Google Keyword Tool. These tools show you how many searches each keyword/phrase attracts each day. Use this information to narrow down your choices. Don’t bother with keywords that generate less than 20 searches per day. Look at the most popular keywords in your list and choose the ones that relate specifically to your client’s service. Revise, streamline and revise some more to come up with your final list of the most relevant target search terms.
If you want to avoid the tire kickers, you’ll probably want to remove search terms such as *cheap plastic surgery*, *inexpensive facelifts* and similar themes from your list. If you are running AdWords campaigns, this is a lot easier because you just add keywords like -cheap and -free etc. to your negative keyword list.
When you have your final target list, get to work integrating those keywords into your web pages, blog posts and AdWords campaigns using your SEO knowledge. This will ensure that you receive more traffic from persons entering your target keywords and less traffic from tire kickers. Your site visitors should also be more qualified leads and further along in the research / buying process so it should result in more surgical bookings.
Set up social media monitoring to track mentions of your target keywords on Twitter, Facebook, Google+ and other social networking sites. There are several tools to do this, but here are a couple of the best:
When you see mentions of those target keywords, you or your client can contact the persons who made the post / tweet / status update to let them know of your client’s services. For example, say you are tracking the keyword phrase *rhinoplasty surgeon* and someone uses Twitter to tweet something like:
“@paminbeverlyhills: Can anyone recommend an excellent rhinoplasty surgeon in Beverly Hills? #lazyweb”
You will receive an alert and you can then approach that person on Twitter. Obviously this has to be done in a subtle, helpful way rather than coming across as pushy or spam-like. So your response might be something like:
“@beverlyhillssurgeon: Hey @paminbeverlyhills I saw your tweet earlier about seeking a rhinoplasty surgeon, just wanted to let you know we have over 30 years experience in rhinoplasty surgery. Let me know if we can help :-)*
This can be time-consuming, but well worth the effort because the leads are highly qualified and much more likely to convert.
Don’t forget, you can also use Facebook demographic targeting to promote your client’s business page or web site via Facebook advertising. For example, if you know that your client’s patients are mostly aged 40+ with tertiary education, you can choose to have the ads show only to Facebook users who meet that demographic. You can do the same thing using demographic targeting in Google AdWords.
Follow these 3 steps and start attracting more qualified leads to your web site. When you are tracking just the keywords and search phrases that you know are highly relevant to your business and/or using demographic targeting, you are able to more accurately pinpoint your market and pick and choose your customers.
Tire kickers begone!