Ask Kalena

Oooh you're back! Lookin good. Have you lost weight? Yes, that was a compliment designed to butter you up for my next question. Subscribed to my feed yet? :-)

I ran out of time to write a blog post today, but did manage to answer a reader question over at SiteProNews so I thought I’d point you all to that as I know many of you are interested in keyword research.

William wrote to me asking two questions about keywords:

1) How do you know if a keyword merits time and energy?

2) How do you know which keywords your competitors are using?

I answered both of these in my post titled  How Do I Choose What Keywords to Target?.

Refusing to sit still long enough for anyone to catch up, Google has rolled out another Labs experiment to the public. Google Social Search Beta launched last October, hard on the heels of Personalized Search. But this week, Google graduated Social Search out of Labs and into the public sphere.

What Is Google Social Search?

As we become increasingly connected online, we start to build around ourselves a community of people that we have regular contact with and websites where we spend much of our time. This is called our social network. Now Google has worked out a way to measure and leverage these individual social networks so they influence the search results we see. Those results therefore become more relevant to us and more influential over time.

Google determines your social network based on the connections found in your public Google profile. Connections are classed as either direct connections or secondary connections. Your Gmail chat buddies and contacts are direct connections, as are connections from links listed in your Google profile (e.g. people you follow on Twitter, LinkedIn or FriendFeed). Secondary connections are those publicly associated with your direct connections (e.g. the people that your friends follow on Twitter).

To see your social profile on Google, login to your Google account and visit the social dashboard. The first time you do this, Google will collect all the social data it has stored about you, based on your Google Profile and public content, and build what they call your *social circle*.

After Google builds your social circle, whenever Google’s algorithm determines that your search experience will be improved, it annotates regular web index data with social data customized from your social circle and adds this information to the bottom of your search results.

You MUST be signed in to Google to see this. If you’re not happy with the results, say from Twitter, you can delete your Twitter account from your Google profile to prevent published info from your Twitter connections being added to your social circle.

You can also add or block Google contacts so you don’t see information from them in your social circle. In the reverse, you can choose what content you want to make public, based on your published Google profile.

How Does Social Search Work?

Google Social Search has been in experimental mode since October, but this week it’s been rolled out to full public Beta, meaning you should now see social content in your search results on Google.com. Google hasn’t rolled Social Search out to their regional sites at this stage, but this is expected soon.

To see social search results in action, login to your Google account, then run a search. You’ll see the heading *Results from people in your social circle* towards the bottom of the search results page. For example, if I run a search for *music blogs* on Google.com, I get the following social circle suggestions:

Because Matt Burgess and Tim Burrowes are in my social circle and have blogged about music, I see their content at the top of my social circle results.

If you want to see more social results, click on the *Show Options* link at the top left of the page and click on the *Social* link in the side menu under *All Results*. This will bring up search results sourced entirely from your social network. You’ll also see a list of your friends and connections under the menu heading *All People*. You can click on a particular name in the list to bring up more results from their public content.

Next to your social circle results are two links that are new additions to the service added to coincide with the public rollout: my social circle and my social content (pictured). These take you to your social circle dashboard that I linked to earlier.

The *my social circle* tab displays your extended network of online contacts, as well as the pathways that connect you. Clicking on the *my social content* tab brings up your public social media profiles, taken from your Google profile, that might appear in other people’s social results (pictured).

Apart from this social dashboard, the other major difference between the original Social Search experiment and the new public rollout is the addition of Google Images into the mix. If anyone in your social circle has shared images on Flickr or Picasa and Google determines they are relevant to your search query, you may see these in your search results as well.

Judging by my social search experiments to date, I believe Google has been collating social results for some time. A key observation is that relevance seems to win over freshness in the social influenced search results – some of the top results in my social circle were from 2008.

How Do You Take Advantage of Social Search?

1. If you haven’t already done so, create a Gmail account and create and flesh out your Google Profile immediately.
2. Join more social sites if you want your content to appear in the SERPs of your direct and secondary social circle networks, particularly the primary ones Twitter, Flickr and FriendFeed.
3. Optimize your social media content (tweets, FB and LinkedIn status updates, blog feeds, etc) for target keywords to ensure your social content is shown in a wider number of social circle SERPs.
4. Gmail and Chat contacts get top billing in your social circle so choose your Gmail buddies wisely or remove them from your profile altogether.
5. Consider the type of social content that is popular and most often shared within your networks. Concentrate on building similar content in your public social media profiles to ensure it gets syndicated via your social circle.
6. If Universal Search wasn’t enough of a punch in the gut to convince you to optimize your multimedia content, consider Social Search to be that punch placed a little lower. Your shared photos just became another content channel.
7. Become more picky about who you follow and what social feeds you subscribe to. They have just become influencers in your every day search results.

What if I Don’t Like It?

If your particular social circle seems a little lightweight or top heavy, you can control what results you do and don’t see under your social search results. You can choose to either remove a social network from your Google profile (such as Twitter or Facebook), or remove a specific contact from your network.

You can ignore the social results at the bottom of the page when signed in, or if you don’t wish to see any social search results at all, simply conduct your searches while signed out of your Google account.

It’s important to note that Google doesn’t make your social circle public e.g. publish your list of chat buddies. It simply adds your buddies’ public information to YOUR social circle.

What Does it All Mean?

What this really means is that standard SERPs are a thing of the past. Over the last couple of years, we’ve come to expect that a search for *blue widgets* will pull up completely different results for someone in London and someone in New York. But with Google having rolled out personalized search, real time search and now social search, you and your flatmate could be sharing an Internet connection in the same room and be served very different SERPs for identical search queries.

As for how this impacts online marketing? For starters, if you’ve been hoping social media will just go away, it’s time to wake up and smell the pancakes. Not only is online social networking not going anywhere, it is thriving and changing how we search. It is now in your interest to expand your social network and create a presence on as many social sites as you can.

More importantly, your clients will be looking to you to help them understand how to use social search to their advantage. Embrace the opportunity and get socializing.

Hi Kalena

I have come across a company that guarantees placement in the top 7 of Google local business results within 60 days or they give the money back.  Does this sound kosher to you?

They charge a one-time set up fee of $50 and $49 a month.  Is there a way that you could tell me to do that?  I know they submit to a lot of search engines.  Is this a fraud?  The company is Geo Listing Service out of Las Vegas.

Thank you for your help.

Best,
Lois
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Hi Lois

It’s just a scam. You can get a site listed in Google Local for free by making sure your business is listed in Google Maps.

More info here:

Google Local Business Center

Google Maps Local Business Help

Just to wind ‘em up, ask this Vegas mob why you should pay for a service that’s provided free by Google and watch them back-pedal. Better still, share the results with us in the comments!

Everyone needs to shorten a URL sometimes.

Whether it’s to prevent long URLs wrapping in emails, to hide affiliate links or to make links look neater in newsletters or on web pages, a URL shortening service comes in handy. These are simply tools that take long URLs and reduce them into fewer characters to make a link that is easier to share.

First into the market was TinyURL, a service that we didn’t even know we needed until it suddenly became vital. With tweets set at 140 characters, use of TinyURL went into overdrive as Twitter became more and more popular.

But after a while, TinyURLs weren’t tiny anymore and we started looking elsewhere. A couple of small players hit the market and then an outfit called Bit.ly started offering link shortening with built in click through stats and that was enough for most of us to ditched the competition.

Bit.ly became king of the URL shorteners in May 2009 when Twitter announced they were formally abandoning TinyURL to make Bit.ly their preferred shortening service. This wasn’t much of a surprise, given both Twitter and Bit.ly shared common startup investment partners. But the move meant that links from alternative URL trimmers started throwing errors if used in tweets.

Now Google has jumped into the URL shortening pool, with the launch last month of Goo.gl . At this stage, Goo.gl is only available for use within Google Toolbar and Feedburner, but it’s expected to rollout for general use eventually, complete with full link tracking.

As TechCrunch points out in their post about the service, it’s the link data that will win the war between the URL shorteners. But I have a feeling that if and when Goo.gl rolls out as a stand alone service, Twitter will need to rethink their relationship with Bit.ly.

Hi Kalena

Just wondering what your view was on PR being dead – it’s what a lot of SEO professionals are saying.

I guess I’m curious also because it seems it’s the only way to be able to track any kind of progress with our linking campaigns. What are your thoughts? Is PR dead?

Sarah
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Hi Sarah

Regarding the death of PageRank, I wouldn’t go that far. It might be true that webmasters don’t need to obsess about the little green bar that is the Google Toolbar PageRank score, but the influence of links in Google’s PageRank algorithm is alive and well.

Just take a look at the results of the 2009 Ranking Factor survey that SEOmoz gives to 75 top SEO professionals worldwide (me included) every two years.

You’ll see that 4 of the Top 5 Ranking Factors (as agreed by the world’s busiest SEO practitioners) are link related.

So while Toolbar PageRank scores may not be as indicative as they used to be, link building is still absolutely vital as a way to boost search ranking for a page. Measurement now though is via observation, individual search query rank, number of pages indexed and number of backlinks achieved.

Of particular importance is the flow of linkjuice between inner pages on your own site and the achievement of external links pointing to those inner pages rather than all pointing to your home page.

Kalena